**Refund Policy**
Sincerely, Daisy Co.
At Sincerely, Daisy Co., we are committed to providing exceptional handcrafted cosmetics, including cold-processed soaps. To ensure the safety and satisfaction of our customers, we have implemented a comprehensive refund and return policy. Please review this policy thoroughly before making a purchase.
**Returns and Exchanges**
Due to hygiene and safety concerns, we do not accept returns or exchanges on cosmetic products, including soaps, once they have been opened or used. However, we extend this policy to damaged or incorrect items. Please contact us within seven days of receiving your order if you encounter any issues.
**Refunds and Replacements**
We offer refunds or replacements in the following circumstances:
* **Damaged Products:** If your order arrives damaged, please provide clear photographs of the item and packaging within seven days of delivery.
* **Incorrect Items:** If you receive the wrong product, contact us within seven days to rectify the error.
* **Defective Products:** If there is an issue with the product’s quality, please provide details and photographs.
**Non-Refundable and Non-Returnable Items**
The following items are not eligible for refunds or returns:
* Used or opened products
* Custom or personalized orders
* Items purchased on sale or with a discount
* Digital gift cards
**Requesting a Refund or Replacement**
To initiate a refund or replacement, kindly email us at contact@sincerelydaisy.co, providing the following information:
* Your order number
* Clear photographs of the product and packaging (if damaged)
* A concise description of the issue
We will promptly review your request and respond within three to five business days.
**Refund Process**
If your request is approved, we will process the refund to the original payment method within five to ten business days. A replacement will be shipped at no additional cost.
**Return Shipping Costs**
We will cover return shipping costs only if the issue is attributable to our error.
**Cancellations**
Orders can only be canceled within 24 hours of placement. After this deadline, we initiate the processing and cannot guarantee cancellation.
**Order Cancellation Policy**
Once an order has been shipped, it cannot be canceled. For any inquiries regarding our refund policy, kindly contact us at:
Sincerely, Daisy Co.
contact@sincerelydaisy.co
255 S Orange Avenue Suite 104 #1539
Orlando, FL 32801